Shipping Information

At Arul Enterprises, we strive to process and ship your orders as quickly as possible. All orders are processed within 1-2 business days after order confirmation.

Shipping Methods & Delivery Times

We offer the following shipping methods:

*Same-day delivery available only in select areas of Chennai and orders placed before 12 PM.

Free Shipping

We offer free standard shipping on all orders above ₹499. The free shipping benefit is automatically applied at checkout for eligible orders.

Shipping Restrictions

Currently, we ship to all major cities and towns across India. However, delivery to remote locations might take additional time and may incur extra shipping charges.

Areas We Currently Serve:

• All metro cities (Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad)
• Tier 1 & Tier 2 cities across India
• Selected Tier 3 cities

Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package on our website or the courier partner's website.

Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to:

• Weather conditions or natural disasters
• Transportation delays
• Customs clearance (for international orders)
• Peak holiday seasons

We will notify you if there are any significant delays affecting your order.

International Shipping

Currently, we only ship within India. We are working on expanding our services to international locations in the near future.

Return Policy

At Arul Enterprises, we want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns under the following conditions:

Eligibility for Returns:

• Items must be returned within 7 days of delivery
• Products must be in original condition with packaging
• Items must be unused and unopened
• Return request must be initiated through our customer service

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Combo packs with broken seals
• Products damaged due to customer mishandling
• Items purchased during clearance sales

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at +91 7200580084 or email support@arulenterprises.com
2. Provide your order number and reason for return
3. We will provide you with a Return Authorization Number
4. Package the item securely with original packaging
5. Ship the item to our return address

Refund Policy

Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to your original payment method within 7-10 business days.

Refund Methods:

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement at no additional cost.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, you need to return the original item and place a new order for the desired product.

Information We Collect

Arul Enterprises collects information to provide better services to our customers. We collect information in the following ways:

Information you provide to us:

• Personal identification information (Name, email address, phone number)
• Delivery address and contact details
• Payment information (processed securely through our payment partners)
• Communication preferences

Information we collect automatically:

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our website
• Purchase history and preferences

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders and account
• To respond to your customer service requests
• To personalize your shopping experience
• To improve our website and services
• To send promotional communications (with your consent)
• To prevent fraud and enhance security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, shipping companies)
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytical cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent for data processing

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Acceptance of Terms

By accessing and using the Arul Enterprises website (arulenterprises.com), you accept and agree to be bound by the terms and conditions outlined here. If you do not agree to these terms, please do not use our website.

Account Registration

To place orders on our website, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Updating your information as necessary

Product Information

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

Pricing and Payment

All prices are listed in Indian Rupees (₹) and are subject to change without notice. We reserve the right to modify or discontinue any product without notice.

Payment Methods:

• Credit/Debit Cards
• UPI Payments
• Net Banking
• Wallet Payments

Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including:

• Product availability issues
• Errors in product or pricing information
• Suspected fraudulent activity
• Problems identified by our credit and fraud avoidance department

Intellectual Property

All content on this website, including images, text, logos, and graphics, is the property of Arul Enterprises and is protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

Limitation of Liability

Arul Enterprises shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or our products.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

Changes to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the modified terms.